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"Jan and Mary, thank you again for the great advice you have given Jane and me on the sale of our home in Paradise Valley. You came highly recommended so perhaps it should not have been a surprise, but your professionalism and the initiative you have shown us over the past few weeks are unsurpassed. We have particularly appreciated the quality of your counsel on positioning and pricing a 'niche property' in the current market. We are so happy to have hooked up with you! Thanks again for helping us sell our home."
Very best regards,
Dan Jones
“Jan, you were so kind and patient to spend so much time with my son and me last week. We were both impressed with your knowledge and wisdom about the real estate market in your beautiful city.”
Dottie J. Miller
Thank you for doing your job so well.
Judith Bornhouser
“Jan and Mary....I was just cleaning off my desk, and found your letter covering the important closing info that you so THOUGHTFULLY sent out earlier this month. I commented to Bill that it was so LIKE you guys to think about that, and YES, we would have been sputtering around, looking in all the nooks and crannies and cursing loudly trying the find the right information....so your LONG experience shows once again! Can it have been a YEAR ago that you were holding our hands through the purchase of The Money Pit?? I rented that movie a couple of months ago and we laughed just as hard as before....but this time, we WERE the characters! We've done a lot in a year, and ANYTIME you're in our little corner or close by, we'd love to show you! Warmest regards to you BOTH....you're wonderful!”
Nancy Martin
"Our relationship with Jan & Mary was not only professional and efficient, it was more than pleasant. We recommend the Jan/Mary Team to anyone seeking to sell their home and searching for another residence.Prior to listing with Jan & Mary, our home had been listed for seven months with another realtor. After employing them in May 2004, our home was sold in less than five weeks at a very favorable price. Further, they worked with us diligently and found for us our home in Scottsdale. From start to finish they were enjoyable to work with. Not only are they conscientious they are fun! Also they return telephone calls promptly! A Real Treat!!!"
Murny and Bill Shover
"
You are both so wonderful to work with; you made selling our house bearable
and the purchase of our new home a delight! It's amazing how our furniture fits so
nicely! We can't wait for you both to see it."
Vince and Georgia Carter
"Both Mary and I owe the two of you a huge thank you for selling our home. I can't think of anyone I have dealt with who conducted business in such a professional and friendly manner. You always answered the phone immediately and had a ready response. You delivered on every promise. It was just fantastic. Now I will expect this sort of service from everyone with whom I do business. Oh dear, I think I'll be disappointed often!"
Bill & Mary North
"THANK YOU for
a seamless transaction. You are awesome!"
Cheryl
& Jeff
"We really do appreciate the fine care and extra effort you made to see that things went smoothly and every little detail was covered. If you ever need help in our area of the world, drop us a line and we will do what we can.
You're Great!"
Ruth Kiger
"I just thought you would be perfect for
Fay." (Referred a Friend)
Bonnie Elardo
"Faced with selling a home, buying another and preparing for a wedding all at the same time can add a lot of stress to your life. Luckily, in our case, Mary & Jan were there for us through every step of the buying and selling process. They handled everything so timely and professionally that we could focus on the other events in our lives."
Jeff & Kristina Walker, Scottsdale, AZ
"It
has been an honor and privilege to work with you over all the
years."Mike & Heather Steiner
 "We just wanted to write you a little note to thank you for the lovely housewarming gift. The chimes not only look beautiful, they also sound beautiful. Plus, every time we hear them we think of you and of how pleasant you made our house buying experience. You and your entire staff have met our every need (and quickly) and we can't thank you enough for it!
Please keep us in mind if you ever need a reference-we'd love to recommend you!!"
Sincerely,
Katie & Curt Landon
"What a great transaction in every regard! Your handling as listing broker on our residence on Pepper Tree Lane was outstanding. The speed of the sale, the realized price, the absence of any tedious delay and the details all combined to prompt this letter ...a sincere thank you!Our initial decision to select you to handle this transaction was based on my knowledge of your capability in real estate transactions. Having been an agent, I had observed your skills for many years. You have been, and continue to be, a credit to your profession. Dede joins me in wishing you continued success." O.R. Braun
"Jan Ross is an exceptionally professional and dedicated REALTOR®. We have moved five or six times, so we appreciate and expect quality service and Jan didn't let us down. She was patient and very tenacious, spending months helping my wife, Barbara, and me find the home that best fit our needs.
Jan has access to many sources and connections with other top producers in the Valley, so it was like having 15 REALTORS® working on our behalf. She knew properties that would be coming on the market and could arrange a tour ahead of time. Jan has the unique ability to listen to your needs and translate them into property selections that really fit. We are now as devoted to her as she has been to us. It's a great working relationship!"
Joe Guglielmi
"This is just a quick note to let you know how much Michael and I appreciated all of your efforts and professionalism in helping us purchase this unique home. I always knew there was someone at your office I could call to ask questions, get information, or make requests. Your staff is great!You and Laurine will be amazed with what we have done! I ripped the carpet out the day we moved in! We unpacked and lived in the downstairs area and kitchen until just last weekend because we had concrete floors put in the living, dining and master bedroom areas! We had them score them in the 6 foot grid that the house is laid out on and zinc strips laid in the scoring. They waxed and buffed until Matthew was happy with the finish, and it is wonderful. The living room furniture should arrive in September. So watch for an Open House invitation in October." Thanks again!
Linda and Michael Boland
"We cannot thank you both enough for all your patience and support throughout this process! You both made it easier than it should have been. Thanks again for all your hard
work!"
Al & Sarah French
Jan,
"Ron and I want to thank you for showing us so many attractive Valley properties.
We were truly impresssed by your knowledge, organization, and overall professionalism. You quickly understood exactly what we were looking for and proceeded to tailor our search to those specificiations.You took the time to research and preview the properties and thereby enabled us to see many appropriate properties within a short period of time. You patiently answered all of our questions and provided the guidance that we needed. We would be happy to recommend you to anyone who is seriously interested in finding a property in the Scottsdale/Phoenix area."
We were lucky to find you!
Sincerely, Andrea and Ron Steinberg
P.S. "Just want u to know that we really meant every word..we have worked with a number of agents over the years (selling parent houses etc etc) and you truly are special and such a professional..the added benefit was that spending time with you was really pleasurable!.So, if we do decide to buy in Phoenix area, there is no question that we would contact you. And, by the way, if you ever need any info about the nyc area (like if u come to visit) and think I might know something that could be helpful, please dont hesitate to contact me."
"In the retail industry we often speak of branding, building and nurturing your store's brand image in the minds of customers so it becomes the destination store of choice. We have said that branding is simply telling your customers who you are and then delivering on the promise implied in that definition.
In the real estate industry the agent is the brand, constantly challenged to deliver on the promise of professionalism, honesty, sincere effort, and genuine concern.
Mary Swenson is a great and exceptional brand."
Doug Raymond
Founder & CEO, Retail Marketing Institute Inc.
Scottsdale, AZ
Dear Jan,
"Jan - Thanks so much for all your help in moving us through the challenges of identifying a place we wanted to call 'home'. You were absolutely wonderful and patient and we never felt pressured or rushed as you sought to show us homes tailored to our tastes and lifestyle. Andrea - Thanks so much for educating us about the essential details of the process and leading us through the final steps.
What a team!
We are so excited to move into our new nest! Meeting all of the wonderfully warm (no pun intended!) people here has served to reinforce our feelings that we definitely made the right decision in moving to Arizona.
Take care and best wishes."
Ellen and Dave Feigal
Thanks for making the sale of our condo so painless.
Marsha & Steve |
